Our support record...
Customer satisfaction is made up of three essential components.
Price Product and Support
You can evaluate product and price before you buy a product but it is much harder to evaluate support.
Our support team survey every client after providing support using the Net Promoter Score system (NPS)
The NPS is essentially a indication of how likely a user of your product is to recommend your product and services to another user.
A score of 8 or more indicates that the users will recommend you which of course means that you are doing a good job!
Below is our dynamically updated NPS Score and it is based on the most recent 100 support tickets
The results speak for themselves.
Current NPS ( Average)
Our T & A package has allowed us to make an accurate assessment of our staff hours. As our staff are all early morning, it was becoming an issue with time-sheets and recognising that some couldn’t tell the time ! There is no supervision at that hour of the day and it has allowed us to better monitor staff without actually being there.Nicole, my Office Manager, has found it an invaluable tool when dealing with our casual staff, and calculating wages.The one thing I will say, is the support staff have been invaluable. We had a problem after a power failure, which caused the system to fail. A quick phone call to the support number and the problem was solved in 20 minutes. Great effort.I like the fact that the system gives us accurate data, as opposed to assumed data.The realisation is that I should have done it sooner. It will probably happen that we ill need to upgrade to a larger system as we grow, and because of the simple requirements needed to operate the system, and previous service levels, I can’t see us using any other system.Thank you for the opportunity to give someone a wrap for a change.
Paul Goss - CEO Southern Milk Supplies
CS time clock has saved time for Payroll and Management, especially since payroll is processed at a different location to where the time clock is. As it is used in a retail shop, it has also allowed us more accurately determine if staff are working too long or if too many people are rostered on at the same time,which has saved us money.CS time clock has enabled us to accurately track employees’ start and finish times. We were having many problems with employees not writing their times down.The Feature I like the most is being able to login to the time clock via its web interface to download the times.
Anthony Fortuna - FRF Couriers Tempe NSW
“We saved over $180,000 in salaries over a 4 year period!”The introduction of the T & A system has reduced the number of Payroll staff by 50% and saved us, over 4 years since implementing the system, $180,000 in salaries alone!The investment has been well worth our while, and I’m not regretting investing into T&A for one minute.The system is working fabulously. If ever I need support, help is only a phone call away.We’re located in Toowoomba, Queensland, and I’m used to dealing with suppliers remotely, either online or over the phone. Because T&A can actually access my computer remotely, provide help, and fix the problem on the spot it is a lot more efficient for us. We no longer have to wait for a technician to turn up in a week’s time.I really appreciate that all the updates are now available online, and I can install them each time I log on to the system. This saves me time and ensures that I’m getting my hands on the latest updates as they are released.However, it’s when things go wrong that we find out the calibre of our suppliers!We had a case when all our data got completely corrupted. Given that we pay our employees on a weekly basis, we needed this problem fixed urgently. T&A were great, they fixed the problem and we were up and running in no time.If you’re in the market for a time and attendance system, give T&A a call, they’re efficient, helpful and professional.
Beth French Pixie - Ice Cream Pty Ltd
The support service is great!
Melissas McColl - Turnbul Lawyers
I Manage a large Community College, and have full time, part time and casual staff working all different times and days until we installed the CS Time system we relied on a manual honesty system of filling in a book, now I have a reliable electronic system which gives me accurate hours worked and downloads seamlessly into my payroll software for easy processing of payroll each fortnight. I would recommend the CS Time system to anyone, it has saved my organisation lots of lost dollars in wages, and time spent processing salaries each fortnight. Thank You Peter and staff for the ongoing professional support of your products once you have sold them
Steve Baker - CEO Robinson Community College Broken Hill NSW Australia.
On a big job we saved $40,000 in wages!
Craig Parket - Foxover Installations