Contact Us

Contact Us

Talking to one of the consulants can help you clairfy your needs and better understand what options are available to help you manage employee attendance

For Support Call: 1300 553 254 For Sales Call: 1300 553 484

CONTACT FAQ

The best way to contact our sales team is by calling  1300 553 484 or by completing the online inquiry form .This form includes all the right questions for us to evaluate your requirement sand determine the most appropriate system for your application. Once you complete the form we will reply with a costed solution within 24 hours

The good thing about having a local, responsive support team is that you can rely on a prompt response. The best way to contact support is by email because your email automatically opens a ticket in our support software and manages the allocation,  response and resolution times.  You can call us on 1300 553 254 if you like but our established clients always email support because they know their requests will be dealt with quickly and effectively.

Our Service Level Agreements (SLA's)  specify very strict times for responding to support requests depending on the nature of the query. Payroll critical issues are the highest priority and you can expect a 2 hour resolution time.  Generally, all reported events are resolved within 4 hours. Less critical requests such as add on features may take a few weeks.

Call us on 1300 553 254 or simply email admin@timeandattendance.com.au  Did you know that you can view your account online? Contact us fo more information.

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