General Terms & Conditions

Time & Attendance Support Services P/Land its trading entities provide time clock hardware products, accessories,  attendance software services, hosting services and general IT support. The provision of these services is subject to the following general terms and conditions.
  • For the purpose of these terms and conditions, the provider (Time & Attendance Support Services P/L) includes all registered trading names and assigned agents and resellers.
  • Unless otherwise indicated or arranged, all products and services are provided following payment in full.
  • Unless otherwise stated, pricing excludes GST and delivery.
  • Unless otherwise stated, warranty on all products and services is 12 months.
  • Prices are subject to change without notice.
  • Prices are based on the provision and shipping of products within Australia by Australia Express Post.
  • Non product related support is chargeable at the rate of $140 per hour or part there of at the discretion of Time & Attendance Support Services P/L.

Product & Service Specific Terms and Conditions

Time Clock Support - Annual Agreement

  • Annual support pricing is based on contiguous 12 month support contracts.
  • Support Agreements that have lapsed by more than 60 days will incur a 20% reinstatement fee.
  • In the case of late payments, the anniversary date of the support agreement will remain at the invoice due date.
  • All applicable automated software updates are subject to the device access to the internet.
  • Initial training is provided at no additional cost. Training may be conducted using remote desktop sharing, e-training, recorded sessions at the discretion of   Time & Attendance Support Services P/L.
  • Remedial or new user training may incur a fee at the discretion of Time & Attendance Services P/L.

Software Support Services - Annual Agreement

  • Annual support pricing is based on contiguous 12 month support contracts.
  • Support contracts that have lapsed by more than 60 days will incur a 10% reinstatement fee.
  • In the case of late payments, the anniversary date of the support agreement will remain at the invoice due date.
  • Initial training is provided at no additional cost. Training may be conducted using remote desktop sharing, e-training, recorded sessions at the discretion of   Time & Attendance Support Services P/L.
  • Remedial or new user training may incur a fee at the discretion of Time & Attendance Support Services P/L.
  • Software version upgrades and the annual licensing fee and included in your annual support fee.
  • Software licenses and support agreements are transferable subject to revision of the existing rates.
  • Time and Attendance Support Services P/L reserve the right to assign support contracts to a third party.
  • Unless otherwise specified, Time and Attendance Support Services P/L

Hosting Services

  • Unless otherwise stated, hosting service fees are based on a 12-month term and are non-refundable.
  • Data backups are the responsibility of the end user.
  • The end users agree to abide by the stipulated licence agreements.


IT Services - Non Product Related.

  • Unless otherwise stated, IT support that does not relate directly to any of our products or services is chargeable at our standard support rate per hour or part thereof.
  • Upon establishing that a support issues is unrelated to one of our products you will be directed to a credit card payment portal where there will be an option to pay for any required IT services at an agreed rate.
1300-553-254