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Customer Support - How to get it Right

Customer Support - How to get it right. Getting customer support right is simple in principle yet so many service providers get it wrong. It's hard to believe that business owners don't know what constitutes quality customer support - I...

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Cloud Attendance Versus In House Software - backup

Ever since Software as A Service (SAAS) products became available, there has been an ongoing debate regarding the cost-effectiveness when compared to in-house server or workstation-based products. Of course, vendors promoting SAAS products quote savings in the upfront capital required, infrastructure maintenance and the off-balance sheet advantages for those companies who are measured by their return on investment. SAAS products are also, by their very nature, an excellent method of delivering a product given that an internet browser is all that is required to access the software.
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Time %26 Attendance - An Executive Summary

Time and Attendance Executive Summary — By Jim Courtwood Employee time clock systems are designed to accurately monitor employee attendance for the purpose of calculating payroll hours, preventing employee tardiness and time theft and for compliance with certain WHS obligations....

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Has the Bundy Clock finally been killed off?

Has the Bundy Clock finally been killed off?

The Bundy Clock, with its cardboard-based recording systems, is causing concerns with payroll staff who are aware that the Covid-19 virus ( and other viruses) can live up to 24 hours on porous surfaces. Moreover, the recent innovative move to add live reporting temperature sensors to some electronic time clocks is a feature that is not achievable in a Bundy Clocks due to their "unconnected" nature.
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Time and Attendance Systems and Return on Investment

Time and Attendance Systems and Return on Investment

"Industry Experts" estimate the savings between three and five per cent of your annual payroll. So, if you employee 100 staff at $800 per week that means you have an annual payroll $4.16 Million per year. A three percent saving ( the lower end of the scale) should produce a $125,000 annual saving. A very capable attendance system for one hundred employees including two or three time clocks, full award interpretation and export to payroll can cost as little as $15,000, so that is looking like an excellent return on investment.
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New "Anti Covid" Time and Attendance Hardware

New "Anti Covid" Time and Attendance Hardware

Actatek has been at the forefront of biometric time clocks and access control for many years. They were the first company to introduce stand-alone time clocks running on a Linux platform. These time clocks have an inbuilt web server so all attendance and access records can be accessed using a web browser on any device. Their latest release has some interesting features designed to assist companies in dealing with the challenges of monitoring employees in this new era of increased focus on employee health and social distancing.
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Cloud Attendance Versus In House Software

Cloud Attendance Versus In House Software

Ever since Software as A Service (SAAS) products became available, there has been an ongoing debate regarding the cost-effectiveness when compared to in-house server or workstation-based products. Of course, vendors promoting SAAS products quote savings in the upfront capital required, infrastructure maintenance and the off-balance sheet advantages for those companies who are measured by their return on investment. SAAS products are also, by their very nature, an excellent method of delivering a product given that an internet browser is all that is required to access the software.
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Can your employees work from home?

Can your employees work from home?

With the advent of the coronavirus pandemic, many companies have quickly adopted the practice of employees working from home and employees will no doubt work out how to do this effectively over time but what you, as an employer may not realise is the extent of responsibility you still have for your remote worker.
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Lessons Learned - COVID-19

Lessons Learned - COVID-19

As a business owner, it is my responsibility to anticipate threats to my business and manage those risks. Still, I must admit to being caught a little short when it came to the impact of the Coronavirus.
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